About Us


CsMena is a professional company specializing in the provision of communication management services and solutions in Jordan. Since our incorporation in 2018, we have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients. We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients.

Contact Us


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King Abdullah The 2nd St. Building No. 181, Beside Khalda Circle, Amman – Jordan

Email: [email protected]
Phone: +962 6 5300999
Phone 2: +962 79 0300999
Join Our Team: [email protected]

Our Social Network


 

Our Services

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Content Moderation

One of the services that we offer is Content Moderation and it is the practice of monitoring and applying a pre-determined set of rules and guidelines to user-generated submissions to determine best if the communication (a post, in particular) is permissible or not and make sure it’s spam-free and friendly user.

Inbound Call Center Services

CsMena is one of the leading and most equipped inbound call center service providers in Jordan. We clearly understand that our growth depends on the growth of our clients and therefore we lay focus on the goals of our clients. Helping our clients achieve their goals automatically pushes us to higher heights.

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Chat & Email Services

With the current trends in the world, customers opt to either call, send emails, or live chat online. Without the right infrastructure, you may end up missing some of the orders or customer inquiries. This is because most companies do not have the time, resources, and workforce to manage most of the modern customer communication means. This is the reason why most companies opt to outsource chat support and email support to well-established providers.

Outbound Call Center Solutions

CsMena also offers many outbound call center services. We offer a combination of technology, experience, and infrastructure to effectively manage different types of outbound call center services in Jordan.

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Chat & Email Services

With the current trends in the world, customers opt to either call, send emails, or live chat online. Without the right infrastructure, you may end up missing some of the orders or customer inquiries. This is because most companies do not have the time, resources, and workforce to manage most of the modern customer communication means. This is the reason why most companies opt to outsource chat support and email support to well-established providers.

Rent Platform

Deliver a customized experience reflecting your personality for your customers by the ALL-IN-ONE platform. giving your team all choices and tools to have the opportunity to cover customer’s demand by having Inbound, outbound, and all chat types where ever they are. A simple solution with all VOIP options, Full Interactive voice response, recording, and other capabilities.

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Rent Facilities

Businesses consider many factors when deciding whether to buy or rent a business facility. Before deciding that the business owners look at the needs of their business and the availability of funds. After going through all their requirements they then make a decision on whether to buy or rent. In most cases, a startup considers lending or leasing a property for operations to reduce the financial burden when they get into profitability they then use the profits to buy properties. CsMena helps you with such decisions and also helping you find the right spaces to rent.