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About Us

CsMena is a professional company specializing in the provision of communication management services and solutions in Jordan. Since our incorporation in 2018, we have offered outstanding outsourcing services at the highest level in the industry. Our call center offers the highest standards for incoming and outgoing calls. We have also made massive investments in staff training to ensure that our clients get the best service. We clearly understand that outsourcing business only succeeds when the service provider works hand in hand with the client and therefore we value our partnership with clients. We offer business process outsourcing and call center outsourcing services in the Gulf Countries, Middle East, and Europe. All these services are made possible by our able team of professionals who are diversified and flexible enough to deal with a wide range of clients. Our clients involve startups, small-sized, medium-sized, and large-sized businesses mainly in E-commerce, healthcare, telecommunications, and the hospitality industries. We deliver our call center services through different communication channels which include e-mail, chat, phones, web, and social media. Our quality service has seen us acquire numerous referrals, new clients, and retain our current clients.

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King Abdullah The 2nd St. Building No. 181, Beside Khalda Circle, Amman – Jordan

Email: [email protected]
Phone: +962 6 5300999
Phone 2: +962 79 0300999
Join Our Team: [email protected]

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Telecommunication

CSMENA > Telecommunication

Telecommunication

To retain a competitive edge in this dynamic telecommunications industry, companies must focus on catering to growing market demand for connectivity, tackling security issues, and new offerings for the latest devices and technology paradigms.

But most importantly, they need to work on retaining their existing customers and acquiring new ones while keeping them engaged with unparalleled customer experience.

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OUR SERVICES

From Customer Support to order processing at CsMena we provide immediate and appropriate support across various channels. Some of the key call center services for the telecom industry include:

Complaint Handling​

Telecom BPOs can handle third-party verification for their telecom clients to ensure that the clients get only authentic customers.​​

Third-Party Verification​

Telecom BPOs can handle third-party verification for their telecom clients to ensure that the clients get only authentic customers.​​

Order Management​

Telecom BPO partners offers unparalleled customer service with order taking, processing, and order tracking services.

Customer Acquisition​

A call center can help you acquire new customers by engaging them via their preferred channel.

Sales Support​

Call center teams to boost sales by cross-selling and upselling products/services to improve ROI.

Bill Collection​

Recover due payments following collection compliances and regulations while delivering a superior CX.

Customer Service​

Delivers accurate customer service solutions through voice, email, chat, and social media, along with IVR customization for customer self-service.

Billing Support​

With enhanced technology to support easy billing procedures, telecom call centers assure a streamlined process that ensures customer requests are attended to timely and resolved accurately.

Frequently asked questions

What is our role of telecommunication?

To maintain a competitive edge in the dynamic telecommunications industry we have nowadays, companies must focus on catering to growing market demand for connectivity, addressing security issues, and developing new offerings for the latest devices and technology paradigms that we can make and help you with. 

Why telecommunication is important in business?

Telecommunication enables businesses to effectively communicate with customers, other businesses, and internal employees. Most importantly, companies must focus on retaining existing customers and acquiring new ones while providing an exceptional customer experience.

What services are available in the telecom industry?

CsMena provides immediate and appropriate support across multiple channels, from Customer Support to order processing. Complaint handling, third-party verification, customer acquisition, order management, customer service, and other services are among those provided.